Authentication (MFA) Support 2

Used to support Microsoft Authenticator.

• ⇅ How to Set Up Multi-Factor Authentication (MFA) on a New Device Updated

  Updated: Thursday, March 19, 2026

• ⇅ How to Set Up Multi-Factor Authentication (MFA) for your Microsoft 365 Account Updated

  Updated: Thursday, March 19, 2026 account access authenticator app mfa microsoft authenticator app micrsosoft 365 multi-factor authentication

Canvas Support 3

Support for Canvas issues related to online class/coursework.

• ⇅ How to Access your Digital Textbooks/Materials in Canvas Using VitalSource Login

  Updated: Tuesday, April 29, 2025 bookshelf courseware ecampus textbook

• ⇅ How to Obtain Digital Textbook Access Codes on eCampus Connect

  Updated: Thursday, September 11, 2025 bookshelf ecampus textbook

• ⇅ How To Access Canvas

  Updated: Tuesday, April 29, 2025 canvas learning management system login

Cloud Storage Support 1

• ⇅ How to Share Files through OneDrive Updated

  Updated: Thursday, March 19, 2026 document sharing file sharing onedrive

Login/Account Access Support 2

• ⇅ How to Access the Microsoft 365 Suite

  Updated: Thursday, September 11, 2025 microsoft 365 microsoft teams office 365 onedrive outlook teams

• ⇅ How To Reset Your Password

  Updated: Tuesday, November 18, 2025 account forgot password login password password reset reset

Tablet Support 4

• ⇅ How to Request an iPad Repair Using AppleCare+

  Updated: Friday, May 2, 2025 apple ipad repair replacement

• ⇅ How to Use the Bluefield University Network

  Updated: Thursday, September 11, 2025 ipad network phone wi-fi wireless

• ⇅ How to Troubleshoot iPad Issues

  Updated: Tuesday, April 29, 2025 apple ipad troubleshoot

• ⇅ How to Reset your iPad to Remove Bluefield Management

  Updated: Tuesday, April 29, 2025 #apple #ipad #reset

Administration Software Support 1

Support for administrative software such as Jenzabar and Powerfaids.

• ⇅ How to Update Jenzabar

  Updated: Tuesday, April 29, 2025 jenzabar support update

Network/Phone Support 3

Support for internet connection or phone issues.

• ⇅ Network Troubleshooting Tips

  Updated: Wednesday, July 23, 2025 network wi-fi

• ⇅ BU Campus Network: Frequently Asked Questions

  Updated: Wednesday, July 23, 2025 campus network internet network wifi wi-fi

• ⇅ How to Find your Device's MAC Address

  Updated: Friday, June 27, 2025 console device gaming internet wi-fi wireless